Careful management is more than the periodic maintenance of systems. It also involves delivering and installing software updates, monitoring, analyzing, and reducing unnecessary alarm notifications, or relocating, adding, or reconfiguring signaling equipment as needed. Nowadays, Mactwin performs most of these tasks remotely from our Remote Operation Center.
From the Remote Operation Center, we can proactively monitor systems and software. As a result, we will discover, resolve and sometimes even prevent any malfunctions at lightning speed. Without costly travel time. If a camera image drops out or a hard drive is almost full, we receive a notification of this and can take immediate (remote) action.
Only when a failure cannot be solved remotely will we come to you. In most cases, we will already know exactly what is going on and immediately send out the best specialist with the right parts. It couldn’t be more efficient.
From the Remote Operation Center, we can proactively monitor systems and software. As a result, we will discover, resolve and sometimes even prevent any malfunctions at lightning speed. Without costly travel time. If a camera image drops out or a hard drive is almost full, we receive a notification of this and can take immediate (remote) action.
Only when a failure cannot be solved remotely will we come to you. In most cases, we will already know exactly what is going on and immediately send out the best specialist with the right parts. It couldn’t be more efficient.
Quality is encoded in our DNA. It goes without saying that our clients need this confirmed objectively and according to international standards. As far as we are concerned, quality does no stop at the certification level. The drive to continuously learn and improve is something that sets us apart. We always continue to monitor, manage and improve. Not only do we want to be compliant with external standards, but also with our own internal Best Practice standards, which are often set at a higher level than the applied industry standard. Please feel free to contact us if you would like to know more.
Mactwin is ISO 9001 certified. This internationally recognized standard in the field of quality management is a benchmark for transparency and reliability.
Mactwin is ISO 27001 certified. This certificate indicates that Mactwin’s information management security meets all requirements and that we handle confidential information responsibly.
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