Why are You Applying for this Job?

Because you are ready for a new challenge and are looking for a varied position where you can utilize your knowledge, communication, and organizational skills. Customer focus is in your blood, and like us, you derive satisfaction from satisfied clients. Naturally, you have an affinity for technology.

Mactwin is an ambitious company that nationally integrates security technology for the top 500 companies with a medium to high-risk profile. We are looking for a service coordinator who will be the primary telephone contact for our clients regarding malfunctions, technical questions, and the maintenance of security systems. Our client base is diverse, and we devise and implement innovative, sometimes complex, security solutions. This makes working at Mactwin’s Service Desk consistently varied and challenging; no two days or inquiries are ever the same.

What Will your Responsibilities be?

As a Service Coordinator, you will be part of our Service Desk. Together with your colleagues Niels, Kevin, Tom, and Erik, you will ensure that all telephone inquiries are answered promptly and effectively or are followed up on.

You are an excellent listener and know how to ask the right questions and set priorities. This enables you to quickly gain a clear understanding of the client’s problem and offer a suitable solution. Sometimes you will resolve a malfunction over the phone with the client; in other cases, you will dispatch a technician with the correct instructions and materials or transfer the inquiry to your colleagues in the Mactwin Operation Center. To ensure that every client inquiry is answered or resolved to their satisfaction, you also monitor the progress of follow-ups. Our ERP system provides all the information you need to effectively assist your clients, and you will record all service calls and subsequent actions.

What Do We Have to Offer You?

We offer you an independent position. Naturally, this includes a competitive salary and excellent employment conditions, such as:

• Good (supplementary) pension scheme
• Training and development opportunities
• Attention to you and your colleagues, such as staff parties, drinks, barbecues, sports activities, and gifts on special occasions
• A good work-life balance

What Do We Expect from You?

• You have an MBO level of education and professional aptitude.
• A technical background, as well as an MBV diploma, is a plus.
• You are analytical and solution-oriented.
• You possess strong communication skills.