Remote Services

Remote management & maintenance

Careful management is more than the periodic maintenance of systems. It’s also providing and installing software updates, monitoring, analyzing and reducing such things as needless alarms or moving, adding or resetting signaling equipment as necessary.
Today, Mactwin does most of this remotely from our Remote Operation Center.
This is efficient and saves costs and the environment.

More information? Contact us

Application Management

From our Remote Operation Center, our experienced specialists can support you in application management. Thus, we can for you:

Secure relevant video footage after an incident
take care of your card management, including card issuance
configure your security systems
Compile (management) reports

This ensures that your security measures are continuously at the desired level and remain aligned with your changing organization. So we not only take a lot of hassle off your hands, but also realize substantial cost savings.

Proactive monitoring

From the Remote Operation Center, we can proactively monitor systems and software. As a result, we will discover, resolve and sometimes even prevent any malfunctions at lightning speed. Without costly travel time. If a camera image drops out or a hard drive is almost full, we receive a notification of this and can take immediate (remote) action.

Only when a failure cannot be solved remotely will we come to you. In most cases, we will already know exactly what is going on and immediately send out the best specialist with the right parts. It couldn’t be more efficient.

Secure and stable connections

For all these services, Mactwin naturally works with secure and stable connections between the Remote Operation Center and the security network of its clients. Different connections are possible – depending on the desired level of security, the specific situation and requirements. Consider a secure IPSec VPN Tunnel over the Internet or a dedicated private connection via a dedicated line brought in to the customer. Of course, you decide when we can get into your systems.

The Remote Operation Center operates on a completely separate and secure network, from a secure room. The workstations and servers are set up using state-of-the-art technology and equipped with stringent security measures, firewalls and virus scanners.

ISO 27001 Certification

Our Mactwin Operation Center (MOC) is ISO 27001 certified.
This certificate indicates that Mactwin’s information security management system meets all requirements and that we handle confidential information responsibly.

The MOC enables Mactwin to monitor the security systems of its clients, many malfunctions are solved remotely. We also support our customers from the MOC through application management, including securing video footage after an incident, card management, system configuration and management reports.

For all these services, we naturally work through a secure and stable network. In addition, the MOC operates on a completely separate and secure network, from within a highly secure room. Workstations and servers are set up using state-of-the-art technology and equipped with stringent security measures, firewalls and anti-virus measures.