Incident management with Symphia NowForce

Incidents come in all kinds of forms.
Some are very serious, such as someone becoming unwell, a fire or a violent incident.
Others are less acute, such as an oil leak and a (technical) defect, but these can also lead to major damage.
Especially when the follow-up is not forthcoming or starts too late.
Whatever the incident, in order to prevent further damage or suffering, the follow-up must start as soon as possible.
Mactwin offers an innovative and user-friendly incident response management system – Symphia NowForce – that allows you and all your employees to respond efficiently to incidents. In order to be able to follow up incidents quickly, information about what exactly is going on and good mutual communication are crucial.
With Symphia NowForce, everyone involved in the incident can communicate directly with each other.
The reporter of the incident, the successors/emergency responders, the security personnel and the operators in a control room or crisis center can share all relevant information with each other in the Symphia NowForce app.
For example, a reporter can immediately take a photo or video of the incident and send it together with the exact location.
The live images from the cameras can also be added, as well as the ETA (Estimated Time of Arrival) and locations of emergency services and traffic information on the route to the incident.
As a result, the people involved not only know what is going on where, but they are also aware of the (progress of the) follow-up actions that have been set out.
All available information appears in real time and clearly on users’ mobile phones or in the user-friendly web interface.
Employees in the crisis center or control room can (automatically) send out the best qualified responders with the right resources and provided with all relevant information.
Everyone can respond efficiently to incidents with Symphia NowForce.
In addition, aid workers and victims are constantly informed of developments on the ground via the app.

Can be set up entirely according to your situation

You can set up Symphia NowForce completely according to your wishes, taking into account your specific risks, expected incidents and applicable procedures.
The possibilities are almost endless.
If you enter who your responders are and what qualifications and materials they have, you can send exactly the right responder to the incident.
Location information helps with this, so you also know which emergency services are nearby. It couldn’t be more efficient. If necessary, the management of emergency responders can be done automatically (by the app itself); In other words, without human intervention.
Also interesting is the possibility to give (flight) instructions to the public in an affected area.
For example, which route they should take to get away from the danger. And with the push of a button, people can indicate that they are safe, allowing emergency responders to fully focus on the people who are not yet safe at that moment.

Reporting function

Symphia NowForce has a reporting function that allows you to create your own dashboards.
For example, you can gain insight into how often (near) incidents occur and whether the measures taken are effective.
With this management information, you can – if necessary – adjust your safety procedures, improve people’s safety or security awareness or make adjustments to organizational processes.
As a result, you can prevent some incidents for good.