Network monitoring ensures continuity of security systems
For almost every organization, failing security systems are a nightmare.
Fortunately, there are plenty of ways to identify possible malfunctions at an early stage and thus prevent outages.
After all, that’s still better than cure. There are all kinds of malfunctions that can occur.
Some are immediately visible, others happen without you noticing.
A card reader that no longer works, an overview camera that no longer provides an image or the alarm system that can no longer be activated.
Such malfunctions are immediately noticed in everyday use.
It’s different if the recorder no longer records images, the access control system no longer logs events, or hackers manage to access or manipulate the systems unnoticed.
You often only find out when the damage has been done and important camera images have been lost or the hacker has stolen information.
Signalling malfunctions
The sooner these types of failures are detected, the better.
With advanced monitoring software, malfunctions can be identified in a timely manner.
The software monitors the network, the various components within it and the running applications.
Continuous.
The software also has an alarm function that informs the system administrator of a detected anomaly.
And because it is impossible for an administrator to view and interpret all notifications from all systems, monitoring software provides the ability to present only the relevant notifications.
In an unambiguous way.
You determine what is relevant in advance and record it in parameters.
In the MOC (Mactwin Operation Center), Mactwin has been working with this kind of advanced monitoring software for years.
This is used to identify all kinds of deviations in customers’ security systems at an early stage – such as in the statuses of batteries and hard disks of video servers – and, for example, also to map out the degree of contamination of fire detectors.
Prevent breakdowns, solve them quickly and maintain them more efficiently
By identifying anomalies at an early stage, we can often prevent real malfunctions and otherwise solve them quickly.
Take the degree of contamination of fire detectors, for example.
If a fire alarm becomes too dirty, it must be cleaned.
When the monitoring software sees that the degree of contamination is in the danger zone, a field service engineer can immediately be sent out to clean the detector.
He will then know exactly which detector it concerns and whether there are any other detectors that will soon become contaminated.
He can also clean these preventively.
As a result, maintenance can take place in a much more targeted and efficient way instead of according to a pre-agreed frequency.
This way, maintenance is never late or unnecessarily early.
In addition, more time is spent on components that require it and less on components that are still in good condition.
This often results in a reduction in the number of maintenance hours and maintenance costs.
Remote Maintenance
A significant part of the management and maintenance of security systems can already be done remotely.
At Mactwin, this is done by the MOC.
For customers, this means cost savings.
Fewer field service engineers visit and therefore there are fewer registration procedures, processes are less often shut down for maintenance and it is of course less harmful to the environment.
Finally
Preventing failing security systems due to malfunctions is important to guarantee the continuity of business processes and the desired level of security.
The systematic monitoring of the systems plays an important role in this.
At least as important in this context is to monitor the timeliness of the security software.
By keeping the operating systems, software and firmware up-to-date, problems with performance, stability and security can be prevented or limited.