In case of a Service & Maintenance Agreement, all notifications regarding the performance of Safety & Security systems are handled as soon as possible, within the agreed upon terms according to the SLA.

If a problem can be analyzed and resolved remotely, we will ask you to download and (temporarily) install Team Viewer software for remote support. Depending on your situation, our support crew will tell you if you need to install Teamviewer Quick Support (1) or Teamviewer Host (2). You will find the links to the Teamviewer support software here.