Setting up an Incident Form Notification

If you want dispatchers to be notified of incidents opened by users, a Radio Button or Check Box icon must be included in the incident form template and configured as follows:

To add a notification:

  1. From the Main Menu, select Settings > Incidents and then select Form Editor.
Image of selecting "Settings"

The Form Editor screen opens.

Image of the form editor screen
  1. From the Choose the template type drop-down list, select Incidents.
  2. From the Choose template drop-down list, select the template you want to customize.
  3. Drag the Radio Button icon from the left template pane to the Form panel. The Radio Button icon appears in the Form panel.
Image of adding a notification to an incident form
  1. Click the Radio Button option; the Basic Settings panel opens on the left.

Alertable is highlighted.

  1. For each Radio Button option that requires a notification, select “Alertable” in the Basic Settings panel.
  2. Click the Save button.

Here is an example of a notification:

Image of a notification example