Configuring app notifications, SMS, and email settings for your organization

Setting up your Organizational Preferences for Notifications

Messages such as SMS messages, emails, and mobile app notifications are used throughout the system for various purposes, including:

  • Communication with responders
  • Communication with individuals in an incident
  • Contacting emergency contacts of an SOS incident creator
  • Dispatching virtual users
  • Fallback contact processes when typical communication methods have failed.

You must first configure the SMS and email service providers for your organization in the Outgoing SMS and Outgoing Email tabs, and then apply these settings to the organizational notifications on the Communication tab.

Note:

  • Only users with Basic Responder licenses and higher can receive in-app notifications.
  • Users’ personal details must include mobile and email addresses and be tagged as primary in the Personal tab within the User Pane to receive SMS and email notifications.

Configuring your Organizations’ Notification Settings

  1. Go to Settings > Organization > Interfaces.
  2. Open the Outgoing SMS tab and select from the Control Center dropdown list. Note: you can define SMS providers per control center.
  3. Fill in the fields for Username, Password, Sender Number, and HTTP Header.SMS Image
  4. Open the Outgoing Email tab.
  5. Fill in the fields for:
    1. Sender Email AddressNote: If the email account is not defined, emails will be sent from the default email account [sos@nowforce.com] (mailto:sos@nowforce.com).
    2. SMTP Server URL
    3. SMTP Server Port
    4. SMTP Username
    5. SMTP User Password
  6. Optional, select the Use TLS radio button.Email Image
  7. Open the Communication Settings tab.
  8. Select the communication methods for Dispatch, Incident Contacts, and Messages from the dropdown menu. The notification options are:
    • Mobile App Only – Sends only a mobile app notification to the user.
    • SMS/Email if Mobile App Fails – Sends a notification via the mobile app; if the mobile app notification fails, a fallback SMS and email are sent to the user.
    • Mobile App, SMS, and Email – All three notifications are sent to the user.
  9. Select the required checkboxes:
    1. Emergency Signal – Sends an SMS/email notification to the emergency contacts of an SOS incident creator.
    2. Dispatch Virtual Users – Send SMS/email dispatch notification to virtual users.
    3. Manual SMS – Send a manual SMS to a user via Dispatcher.
  10. Click Save.