{"id":170187,"date":"2024-06-21T08:13:33","date_gmt":"2024-06-21T07:13:33","guid":{"rendered":"https:\/\/mactwin.com\/services\/service-level-management\/"},"modified":"2024-06-21T08:13:34","modified_gmt":"2024-06-21T07:13:34","slug":"service-level-management","status":"publish","type":"page","link":"https:\/\/mactwin.com\/en\/services-2\/services\/service-level-management\/","title":{"rendered":"Service Level Management"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column my-critical-banner no-lazyload\" style=\"--awb-bg-image:url(&#039;https:\/\/mactwin.com\/wp-content\/uploads\/2024\/03\/Bannerhomepage-gradientonly-filteredlook-scaled.webp&#039;);--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column fusion-column-has-bg-image no-lazyload\" data-bg-url=\"https:\/\/mactwin.com\/wp-content\/uploads\/2024\/03\/Bannerhomepage-gradientonly-filteredlook-scaled.webp\">\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"homepage-2024-11\" data-id=\"269\" id=\"SR7_269_1\" class=\"rs-ov-hidden\" data-version=\"6.7.41\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_269_1-377\" data-key=\"377\">\n\t\t\t\t\t\t\t<sr7-bg id=\"SR7_269_1-377-32\" class=\"sr7-layer\"><noscript><img decoding=\"async\" src=\"https:\/\/mactwin.com\/wp-content\/uploads\/2024\/03\/BannerMactwin-SLM-v5.png\" alt=\"\" title=\"BannerMactwin-SLM-v5\"><\/noscript><\/sr7-bg>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_269_1-377-4\" class=\"sr7-layer\">Service Level Management<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_269_1-377-5\" class=\"sr7-layer\">where passion meets control<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_269_1-377-18\" class=\"sr7-layer\">Predictive maintenance <i class=\"fa-chevron-down\"><\/i><\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_269_1-556\" data-key=\"556\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/mactwin.com\/wp-content\/uploads\/2024\/04\/BannerMactwin-SLM-v6.webp\" data-libid=\"73644\" data-lib=\"medialibrary\" title=\"BannerMactwin-SLM-v6\" width=\"0\" height=\"0\" data-dbsrc=\"Ly9tYWN0d2luLmNvbS93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNC9CYW5uZXJNYWN0d2luLVNMTS12Ni53ZWJw\" class=\"no-lazyload\" \/>\n\t\t\t\t\t\t<img data-src=\"\/\/mactwin.com\/wp-content\/uploads\/2024\/03\/BannerMactwin-SLM-v5.png\" data-libid=\"68402\" data-lib=\"medialibrary\" title=\"BannerMactwin-SLM-v5\" width=\"0\" height=\"0\" data-dbsrc=\"Ly9tYWN0d2luLmNvbS93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wMy9CYW5uZXJNYWN0d2luLVNMTS12NS5wbmc=\" class=\"no-lazyload\" \/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\tSR7.PMH ??={}; SR7.PMH[\"SR7_269_1\"] = {cn:100,state:false,fn: function() { if (_tpt!==undefined && _tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_269_1\",el:[600,600,550,500,400],type:'standard',shdw:'0',gh:[600,600,550,500,400],gw:[1400,1400,1024,778,450],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'}});   SR7.PMH[\"SR7_269_1\"].state=true;} else if(SR7.PMH[\"SR7_269_1\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_269_1\"].fn,19);}};SR7.PMH[\"SR7_269_1\" ].fn();\n\t\t\t\t<\/script>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling contain-img\" style=\"--awb-background-position:right bottom;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-background-color:var(--awb-color1);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-first\" style=\"--awb-bg-size:cover;width:25%;width:calc(25% - ( ( 4% + 4% ) * 0.25 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-no-small-visibility fusion-no-medium-visibility fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#777777;border-color:#777777;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-one-half\" style=\"--awb-bg-size:cover;width:50%;width:calc(50% - ( ( 4% + 4% ) * 0.5 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left awb-responsive-type__disable\" style=\"margin:0;\"><h2 style=\"text-align: center;\">Careful management &amp; maintenance<\/h2><\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-last\" style=\"--awb-bg-size:cover;width:25%;width:calc(25% - ( ( 4% + 4% ) * 0.25 ) );\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-no-small-visibility fusion-no-medium-visibility fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#777777;border-color:#777777;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-top:40px;--awb-bg-size:cover;--awb-margin-top:40px;--awb-margin-bottom:48px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><div class=\"col-sm-6\">\n<p>Security systems must be carefully managed. So that security remains at the desired level. Management designs vary from company to company and system to system.<\/p>\n<\/div>\n<div class=\"col-sm-6\">\n<p>At Mactwin, you can choose from various management and maintenance modules. Whichever you choose, our highly experienced team will ensure that your systems remain in good condition and that your primary processes are not compromised.<\/p>\n<\/div>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:70px;--awb-background-color:#eef4fa;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-section-separator section-separator big-half-circle fusion-section-separator-1\" style=\"--awb-spacer-height:99px;--awb-svg-margin-left:0;--awb-svg-margin-right:0;--awb-divider-height:99px;--awb-spacer-padding-top:inherit;--awb-sep-padding:0;--awb-svg-padding:0;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-big-half-circle-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" height=\"100\" viewBox=\"0 0 100 100\" preserveAspectRatio=\"none\" fill=\"rgba(255,255,255,1)\"><path d=\"M0 0 C55 180 100 0 100 0 Z\"><\/path><\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:80px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-right:10%;--awb-padding-left:10%;--awb-bg-blend:overlay;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"font-weight: 400; text-align: center; --fontsize: 31; line-height: 1.31; color: #137cb7;\" data-fontsize=\"31\" data-lineheight=\"40.61px\" data-fusion-font=\"true\" data-fusion-google-font=\"Baloo 2\" data-fusion-google-variant=\"400\">Smart Service<\/h2>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-top:0px;margin-bottom:40px;width:100%;max-width:206px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ee7624;border-color:#ee7624;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-margin-bottom:45px;\"><p style=\"text-align: center;\"><span style=\"font-family: open-sans; color: var(--awb-text-color); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); font-weight: var(--awb-text-font-weight); letter-spacing: var(--awb-letter-spacing); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color-hover);\">In today&#8217;s market, traditional service and maintenance practices dominate, where reactive action is taken on issue reports and maintenance occurs at fixed intervals. Mactwin sets itself apart by transforming this conventional approach with our advanced AI service. Through proactive analysis and immediate action, we significantly reduce disruptions, optimize maintenance based on actual need, and adjust replacement plans based on usage and the condition of systems. This smart approach increases efficiency, reduces costs and ensures unparalleled reliability.<br \/>\n<\/span><\/p>\n<p style=\"text-align: center;\">\n<\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-2 fusion-columns-total-4 fusion-content-boxes-1 content-boxes-icon-with-title content-left\" style=\"--awb-border-radius-top-left:5px;--awb-border-radius-top-right:5px;--awb-border-radius-bottom-right:5px;--awb-border-radius-bottom-left:5px;--awb-item-margin-top:5px;--awb-item-margin-bottom:25px;--awb-hover-accent-color:#333333;--awb-circle-hover-accent-color:transparent;--awb-box-shadow:2px 2px 8px -5px ;;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:var(--awb-color1);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-box icon-hover-animation-pulsate fusion-animated\" data-animationType=\"fadeInDown\" data-animationDuration=\"0.3\" data-animationOffset=\"top-into-view\"><div class=\"heading icon-left\"><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-custom_typography_3-line-height);\">Higher availability<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>We identify problems early and solve them directly from our Operating Center.<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color1);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-box icon-hover-animation-pulsate fusion-animated\" data-animationType=\"fadeInDown\" data-animationDuration=\"0.3\" data-animationOffset=\"top-into-view\"><div class=\"heading icon-left\"><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-custom_typography_3-line-height);\">Fewer disruptions<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">By remote servicing and performing maintenance only where really needed, we reduce workplace disruption.<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color1);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-box icon-hover-animation-pulsate fusion-animated\" data-animationType=\"fadeInDown\" data-animationDuration=\"0.3\" data-animationOffset=\"top-into-view\"><div class=\"heading icon-left\"><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-custom_typography_3-line-height);\">Lower costs<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Predictive maintenance based on actual need significantly reduces your expenses.<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color1);\" class=\"fusion-column content-box-column content-box-column content-box-column-4 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-box icon-hover-animation-pulsate fusion-animated\" data-animationType=\"fadeInDown\" data-animationDuration=\"0.3\" data-animationOffset=\"top-into-view\"><div class=\"heading icon-left\"><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-custom_typography_3-line-height);\">Sustainable approach<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>By visiting locations less frequently, we reduce our CO2 emissions.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-aligncenter\"><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-1 fusion-button-span-no fusion-button-default-type\" style=\"--button_accent_color:#ffffff;--button_accent_hover_color:#ffffff;--button_border_hover_color:#ffffff;--button-border-radius-top-left:12px;--button-border-radius-top-right:12px;--button-border-radius-bottom-right:12px;--button-border-radius-bottom-left:12px;--button_gradient_top_color:#ee7624;--button_gradient_bottom_color:#ee7624;--button_gradient_top_color_hover:#137cb7;--button_gradient_bottom_color_hover:#137cb7;--button_text_transform:none;--button_typography-font-family:&quot;Baloo 2&quot;;--button_typography-font-style:normal;--button_typography-font-weight:400;--button_margin-right:40px;--button_margin-left:40px;\" target=\"_self\" href=\"https:\/\/mactwin.com\/diensten\/remote-diensten\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Learn more about our remote capabilities<\/span><\/a><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:center bottom;--awb-background-repeat:repeat-x;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-background-color:var(--awb-color1);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-first\" style=\"--awb-bg-size:cover;width:25%;width:calc(25% - ( ( 4% + 4% ) * 0.25 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-no-small-visibility fusion-no-medium-visibility fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#777777;border-color:#777777;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-one-half\" style=\"--awb-bg-size:cover;width:50%;width:calc(50% - ( ( 4% + 4% ) * 0.5 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left awb-responsive-type__disable\" style=\"margin:0;\"><h2 style=\"text-align: center;\"><sup>PermanentProtectionTM<\/sup> SLA<\/h2><\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-last\" style=\"--awb-bg-size:cover;width:25%;width:calc(25% - ( ( 4% + 4% ) * 0.25 ) );\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-no-small-visibility fusion-no-medium-visibility fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#777777;border-color:#777777;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-bg-size:cover;--awb-margin-top:40px;--awb-margin-bottom:50px;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-4\"><p>With the <sup>PermanentProtectionTM<\/sup> SLA, Mactwin offers various management &amp; maintenance modules. As a customer, you decide what technical or organizational support you need. We offer various modules for (remote) management and maintenance, with response times and time windows. In addition, you can choose control room and surveillance services, remote application management and the periodic deployment of a security coordinator.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#eae8e8;border-top-width:0px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-2 fusion-button-span-no fusion-button-default-type\" style=\"--button_accent_color:#ffffff;--button_accent_hover_color:#ffffff;--button_border_hover_color:#ffffff;--button-border-radius-top-left:12px;--button-border-radius-top-right:12px;--button-border-radius-bottom-right:12px;--button-border-radius-bottom-left:12px;--button_gradient_top_color:#ee7624;--button_gradient_bottom_color:#ee7624;--button_gradient_top_color_hover:#137cb7;--button_gradient_bottom_color_hover:#137cb7;--button_text_transform:none;--button_typography-font-family:&quot;Baloo 2&quot;;--button_typography-font-style:normal;--button_typography-font-weight:400;--button_margin-right:40px;--button_margin-left:0px;\" target=\"_self\" href=\"https:\/\/mactwin.com\/en\/services\/service-level-agreement-sla\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">More about PermanentProtection SLA<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"--awb-bg-size:cover;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-image-element in-legacy-container\" style=\"--awb-max-width:80%;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1000\" height=\"833\" title=\"SLA tailor fit\" src=\"https:\/\/mactwin.com\/wp-content\/uploads\/2024\/03\/SLA-tailor-fit.png\" alt class=\"img-responsive wp-image-68906 no-lazyload\" srcset=\"https:\/\/mactwin.com\/wp-content\/uploads\/2024\/03\/SLA-tailor-fit-200x167.png 200w, https:\/\/mactwin.com\/wp-content\/uploads\/2024\/03\/SLA-tailor-fit-400x333.png 400w, https:\/\/mactwin.com\/wp-content\/uploads\/2024\/03\/SLA-tailor-fit-600x500.png 600w, https:\/\/mactwin.com\/wp-content\/uploads\/2024\/03\/SLA-tailor-fit-800x666.png 800w, https:\/\/mactwin.com\/wp-content\/uploads\/2024\/03\/SLA-tailor-fit.png 1000w\" sizes=\"(max-width: 800px) 100vw, 600px\" \/><\/span><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling no-lazyload\" style=\"--awb-background-blend-mode:darken;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-background-color:var(--awb-color3);--awb-background-image:url(&quot;https:\/\/mactwin.com\/wp-content\/uploads\/2020\/02\/bkg_office-blurred.jpg&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:100px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left awb-responsive-type__disable\" style=\"margin:0;\"><h2 style=\"text-align: center;\">Ask your question to our experts<\/h2><\/h1><\/div><div class=\"fusion-text fusion-text-5\"><p style=\"text-align: center;\">In case of any questions, our staff is here to help. we are happy to tailor solutions to your specific needs. Feel free to contact us!<\/p>\n<\/div><div class=\"fusion-aligncenter\"><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-3 fusion-button-span-no fusion-button-default-type\" style=\"--button_accent_color:#ffffff;--button_accent_hover_color:#ffffff;--button_border_hover_color:#ffffff;--button-border-radius-top-left:12px;--button-border-radius-top-right:12px;--button-border-radius-bottom-right:12px;--button-border-radius-bottom-left:12px;--button_gradient_top_color:var(--awb-color5);--button_gradient_bottom_color:var(--awb-color5);--button_gradient_top_color_hover:#137cb7;--button_gradient_bottom_color_hover:#137cb7;--button_text_transform:none;--button_typography-font-family:&quot;Baloo 2&quot;;--button_typography-font-style:normal;--button_typography-font-weight:400;--button_margin-right:40px;--button_margin-left:40px;\" target=\"_self\" href=\"https:\/\/mactwin.com\/en\/home\/contact\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contact<\/span><\/a><\/div><div class=\"fusion-modal modal fade modal-1 contactservice Button\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"modal-heading-1\" aria-hidden=\"true\" style=\"--awb-border-color:#ebebeb;--awb-background:#f5f5f5;\"><div class=\"modal-dialog modal-lg\" role=\"document\"><div class=\"modal-content fusion-modal-content\"><div class=\"modal-header\"><button class=\"close\" type=\"button\" data-dismiss=\"modal\" aria-hidden=\"true\" aria-label=\"Close\">&times;<\/button><h3 class=\"modal-title\" id=\"modal-heading-1\" data-dismiss=\"modal\" aria-hidden=\"true\">Send a message<\/h3><\/div><div class=\"modal-body fusion-clearfix\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f17197-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"17197\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/170187#wpcf7-f17197-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"17197\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f17197-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"fusion-columns fusion-clearfix\" style=\"margin-bottom: 20px;\">\n\t<div class=\"col-lg-6 col-md-6 col-sm-12\">\n\t\t<p>Naam\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"naam\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"naam\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-lg-6 col-md-6 col-sm-12\">\n\t\t<p>Bedrijf\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"bedrijf\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"bedrijf\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"fusion-columns fusion-clearfix\" style=\"margin-bottom: 20px;\">\n\t<div class=\"col-lg-6 col-md-6 col-sm-12\">\n\t\t<p>E-mail adres\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-lg-6 col-md-6 col-sm-12\">\n\t\t<p>Telefoon\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"phone-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phone-number\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p style=\"margin-bottom: 0px;\">Uw bericht\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p>\n\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Verzenden\" \/>\n<\/p><div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output fusion-alert-capitalize awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" style=\"--awb-border-top-left-radius:0px;--awb-border-top-right-radius:0px;--awb-border-bottom-left-radius:0px;--awb-border-bottom-right-radius:0px;\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":68577,"parent":18183,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-170187","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/mactwin.com\/en\/wp-json\/wp\/v2\/pages\/170187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mactwin.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mactwin.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mactwin.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/mactwin.com\/en\/wp-json\/wp\/v2\/comments?post=170187"}],"version-history":[{"count":0,"href":"https:\/\/mactwin.com\/en\/wp-json\/wp\/v2\/pages\/170187\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/mactwin.com\/en\/wp-json\/wp\/v2\/pages\/18183"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mactwin.com\/en\/wp-json\/wp\/v2\/media\/68577"}],"wp:attachment":[{"href":"https:\/\/mactwin.com\/en\/wp-json\/wp\/v2\/media?parent=170187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}